Tuesday, March 06, 2012

mcupdate.exe can not start. File mcupdate.exe is infected by W32/Blaster.worm. Please activate Internet Security to protect your computer.

A new client from Lower Plenty dropped off their computer on Friday which had a virus. The program, Internet Security, which warned the user,  was the actual virus. As I understand it, Internet Security is a scam designed to infect the computer and then trick the user into purchasing a solution.

If you end up with the program Internet Security on your computer, you have a virus and need to get the virus removed.

I’d suggest that people obtain a fixed price quote for removing a virus. My approach is to first neutralise the virus, install the anti-virus software I have confidence in (many anti-virus products from retailers or which come with the computer I’ve found aren’t as good), perform a quick scan to locate any additional viruses and then perform a full scan which can take a number of hours. In this case the computer was a netbook and a full scan took 4-5 hours. You don’t want to be charged for the total elapsed time, just the time involved in fixing the problem. A full scan can be run whilst other work is done so there isn’t a need for the time to be charged. If you have a business and call someone out to fix the problem, you’ll often be charged the full time as the person needs to be onsite for the full amount of time.  Because I work locally, I’ll often take the computer away for clients so as to minimise the time involved.

Some virus infections are very difficult to remove. I suggest to clients to set a limit to their cost of around an hour and a half. In this case it took less time so the charge was reduced appropriately.

Kelvin Eldridge
Call 0415 910 703 if you need assistance with your computer.
Servicing Templestowe, Templestowe Lower, Doncaster, Doncaster East,
Montmorency, Lower Plenty, Eltham, Warrandyte and Bulleen

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