Thursday, September 25, 2014

Centrelink online services login does not work. Services Unavailable message.

I had to check a computer as a person was trying to login the same way as they did previously and it wasn't working. All they would receive is largely a white screen. The title bar stated 'Centrelink - Login Services - Services Unavailable. The message on the page was the following.

Services Unavailable
This service in unavailable at this time. Please try again later.
The Department of Human Services apologises for any inconvenience.

After trying to log on using different computers (Windows and Mac OSX) it was decided the problem was not computer related and a call to the Centrelink online accounts support hotline 132 307 was required. The hotline is available Monday to Friday, 7 am to 10 pm local time.

The call was place. Even though this did work previously for the person, the reason it now didn't work, is Centrelink has increased security. For reasons of security it isn't appropriate to discuss the reason. If this is an issue you're experiencing, you should contact the hotline. Please do not contact myself, the writer of this post. No answer will be forthcoming. It is important the security of other services is maintained.

Kelvin Eldridge
www.JustLocal.com.au
Helping small businesses with their local online presence.

No comments:

Post a Comment